DOMESTIC ORDERS (GERMANY):

All orders are shipped with various shipping providers.
The shipping providers normally need between 2 to 5 business days depending on location – in some cases it might take longer. Ellum Audio cannot be held responsible for any delay or loss cost by one of those providers.

All orders for Europe are processed and shipped from LEIPZIG, GERMANY, from Monday to Saturday excluding national holidays. Orders received on weekends and during holidays will be processed and shipped on the next business day.
Ellum Audio holds all rights to refuse any orders.

INTERNATIONAL ORDERS:

All orders are shipped with various shipping providers.
All of those providers normally take between 3 – 10 business days depending on location – in some cases it might take longer. Please be also aware that the occasionally packages can be held in customs which can result in delays up to several weeks. Ellum Audio cannot be held responsible for any delay or loss cost by those shipping providers

Please also be aware that all international orders are often subject to duties and taxes by the customs of the destination country upon arrival.
Ellum Audio is not able to estimate, nor cover the extra charges generated by the buyer’s customs office. In some cases, customs are less likely to charge duties and taxes on multiple small orders than one large order. This varies from country to country and we always recommend that you contact to your country’s customs office to see the current duties/taxes.

 

RETURNS:

All requests of returns must be submitted within 14 days after the purchase date and all requests must be accepted by Ellum Audio. All returns must be delivered with the original tags, unworn, unwashed and unaltered in a new condition. The company has the right to deny credits if the returned item/items do not meet the return policy already stated. Shipping and handling fees are non-refundable.

Ellum Audio is Unfortunately, unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

 
RETURN PROCEDURE:

All returns must be accepted in writing by Ellum Audio:. Please email us the return form with your return request. In order to be accepted, the form must be completely filled out.

We will then follow up with an email to confirm the receipt of the request. All return packages mussed be shipped pre-paid with a proof of delivery. Ellum Audio cannot be held responsible and will not compensate for lost packages without proof of delivery. All return costs - regardless the reason for the return are to be paid by the customer. Ellum Audio cannot be held responsible for any return cost. When the item/items are received, Ellum Audio will credit the same credit card account/chosen payment option, which was used for the original purchase.

All returns will be handled as soon as possible but please allow up to 2 weeks for your refund to be processed and up to 2 billing cicles for the return to appear on your credit card statement.

CUSTOMER SERVICE:  

Our customer service is handled by Modular Merch UG

Should you have any questions or would like to give us feedback: You can always reach us at customerservice@modularmerch.com.

LEGAL NOTICE:

Thank you for your great support and trust in Ellum Audio.

Please note that all visual materials on this site are intellectual property owned by Ellum Audio and protected by international intellectual property laws. Without the permission or agreement of Ellum Audio any individual or organization is prohibited from using the visual contents and materials on this site for any commercial purpose.